Overview

If you case is closed and for some reason you problem is not resolved or re-occurs you can follow these instructions to view your past cases.  Once in that view, you can send a message and this will re-open the issue.

Steps

Go to the azure portal and login:  https://portal.azure.com

In the top search box type: Help, and choose Help + support

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Select All support requests from the left pane:

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If you do not see your support request, choose See all support requests at the bottom of the window:

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You may have to change your filters like Subscription, Created and Status:

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and/or the subscription by choosing Show more:

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Click on the case you want to re-open and click on New message.  Enter why you want to open this and select the Submit button.  This will send a message to the engineer who had your case and re-open it!

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Drop me a note if you found this useful!

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  1. Pingback: Azure Weekly: September 9, 2019 | Build Azure

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